Software
Observability
Real-time visibility into license ownership, spend, and utilization to identify waste and drive cost optimization for the Fortune 500.
Platform Expansion
0 → 1Designed end-to-end software module experience, extending the platform's coverage from employees and devices into software.
Millions Reclaimed
Established foundation for automated software optimization enabling customers like Broadcom to surface and recover waste at scale.
Revenue & Sales Driver
Software Observability became a consistent presence in enterprise sales demos, revealing the depth of XOPS' system of intelligence.
Session Replay
Redesigned Heap's session player from a passive video experience into a diagnostic hub by introducing searchable event logs, session details, and user history to accelerate issue resolution.
Competitive Retention & Acquisition
Helped close new deals and retain existing customers against competing replay tools, strengthening Heap's position ahead of its acquisition by Contentsquare.
10% Usage Growth
Path Analysis
A native user journey mapping experience that removed the platform's reliance on third party tools and made analysis self serve, integrating session replay and frustration signals to reveal actionable friction points.
20% ARR Growth
78% Account Adoption
92% Retention Rate