Edgar Sanchez

Senior Product Designer

Designing intelligent enterprise products that help organizations understand, automate, and scale complex operations.

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Recently at

$40M Funding

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XOPS is an enterprise intelligence platform that connects people, devices, and software through a living knowledge graph, enabling real-time visibility and autonomous operations.

Owned Control Center design at XOPS— the observability platform for enterprise IT operations. Drove experiences across lifecycle management, data governance, supply chain operations, and operational intelligence, enabling Fortune 500 customers to achieve:

Owned Control Center design at XOPS— the observability platform for enterprise IT operations.

Drove experiences across lifecycle management, data governance, supply chain operations, and operational intelligence, enabling Fortune 500 customers to achieve:

Process Acceleration

60%

Faster operations across IT initiatives

Process Acceleration

60%

Process Acceleration

60%

Faster operations across IT initiatives

Process Acceleration

60%

Faster operations across IT initiatives

Operational Efficiency

95%

Reduction in manual work for major initiatives

Operational Efficiency

95%

Operational Efficiency

95%

Reduction in manual work for major initiatives

Operational Efficiency

95%

Reduction in manual work for major initiatives

Error Reduction

80%

Fewer errors across operations

Error Reduction

80%

Error Reduction

80%

Fewer errors across operations

Error Reduction

80%

Fewer errors across operations

Cost Savings

20%

Cost reduction through automation

Cost Savings

20%

Cost Savings

20%

Cost reduction through automation

Cost Savings

20%

Cost reduction through automation

Source

Selected Work

Software Observability for Autonomous Operations

Case study coming soon.

Problem

Enterprises lack visibility into their software ecosystems. Disconnected systems make it hard to know what’s owned, who’s using it, and where spend is wasted.

This blind spot costs organizations millions in unused licenses, redundant purchases, and compliance violations.

Contributions

Led design for XOPS’s software lifecycle observability system, establishing visibility across utilization, compliance, and spend — the foundation for autonomous license optimization.

Designed the software overview experience showing software across lifecycle stages, from procurement to renewal, giving enterprises clarity on portfolio health.

Empowered Fortune 500 organizations to reduce waste, improve compliance, and achieve measurable cost savings through actionable visibility.

Software Observability for Autonomous Operations

Case study coming soon.

Problem

Enterprises lack visibility into their software ecosystems. Disconnected systems make it hard to know what’s owned, who’s using it, and where spend is wasted.

This blind spot costs organizations millions in unused licenses, redundant purchases, and compliance violations.

Contributions

Led design for XOPS’s software lifecycle observability system, establishing visibility across utilization, compliance, and spend — the foundation for autonomous license optimization.

Designed the software overview experience showing software across lifecycle stages, from procurement to renewal, giving enterprises clarity on portfolio health.

Empowered Fortune 500 organizations to reduce waste, improve compliance, and achieve measurable cost savings through actionable visibility.

Software Observability for Autonomous Operations

Case study coming soon.

Problem

Enterprises lack visibility into their software ecosystems. Disconnected systems make it hard to know what’s owned, who’s using it, and where spend is wasted.

This blind spot costs organizations millions in unused licenses, redundant purchases, and compliance violations.

Contributions

Led design for XOPS’s software lifecycle observability system, establishing visibility across utilization, compliance, and spend — the foundation for autonomous license optimization.

Designed the software overview experience showing software across lifecycle stages, from procurement to renewal, giving enterprises clarity on portfolio health.

Empowered Fortune 500 organizations to reduce waste, improve compliance, and achieve measurable cost savings through actionable visibility.

Software Observability for Autonomous Operations

Case study coming soon.

Problem

Enterprises lack visibility into their software ecosystems. Disconnected systems make it hard to know what’s owned, who’s using it, and where spend is wasted.

This blind spot costs organizations millions in unused licenses, redundant purchases, and compliance violations.

Contributions

Led design for XOPS’s software lifecycle observability system, establishing visibility across utilization, compliance, and spend — the foundation for autonomous license optimization.

Designed the software overview experience showing software across lifecycle stages, from procurement to renewal, giving enterprises clarity on portfolio health.

Empowered Fortune 500 organizations to reduce waste, improve compliance, and achieve measurable cost savings through actionable visibility.

Employee Lifecycle Observability

Case study coming soon.

Problem

Enterprises lack a clear view of workforce distribution across lifecycle stages and regions. Without unified visibility, teams can’t anticipate onboarding demand or plan asset readiness.

Contributions

Expanded XOPS’s observability framework to provide global-to-campus visibility for IT and operations teams.

Refined employee profiles and filtering experiences for faster data retrieval and reduced cognitive load.

Introduced bulk editing as a scalable capability that allowed teams to apply changes efficiently across filtered employee groups by region, lifecycle stage, and organization.

Employee Lifecycle Observability

Case study coming soon.

Problem

Enterprises lack a clear view of workforce distribution across lifecycle stages and regions. Without unified visibility, teams can’t anticipate onboarding demand or plan asset readiness.

Contributions

Expanded XOPS’s observability framework to provide global-to-campus visibility for IT and operations teams.

Refined employee profiles and filtering experiences for faster data retrieval and reduced cognitive load.

Introduced bulk editing as a scalable capability that allowed teams to apply changes efficiently across filtered employee groups by region, lifecycle stage, and organization.

Employee Lifecycle Observability

Case study coming soon.

Problem

Enterprises lack a clear view of workforce distribution across lifecycle stages and regions. Without unified visibility, teams can’t anticipate onboarding demand or plan asset readiness.

Contributions

Expanded XOPS’s observability framework to provide global-to-campus visibility for IT and operations teams.

Refined employee profiles and filtering experiences for faster data retrieval and reduced cognitive load.

Introduced bulk editing as a scalable capability that allowed teams to apply changes efficiently across filtered employee groups by region, lifecycle stage, and organization.

Employee Lifecycle Observability

Case study coming soon.

Problem

Enterprises lack a clear view of workforce distribution across lifecycle stages and regions. Without unified visibility, teams can’t anticipate onboarding demand or plan asset readiness.

Contributions

Expanded XOPS’s observability framework to provide global-to-campus visibility for IT and operations teams.

Refined employee profiles and filtering experiences for faster data retrieval and reduced cognitive load.

Introduced bulk editing as a scalable capability that allowed teams to apply changes efficiently across filtered employee groups by region, lifecycle stage, and organization.

Session Replay

View Case Study

Problem

Heap’s early session replay tool did not provide the essential context support and product teams needed to understand and resolve user issues.

Without session details, searchable event logs, or access to past sessions, teams were forced to watch full recordings to find insights, slowing decision-making and limiting their ability to resolve issues at scale.

Contributions

Designed replay onboarding, settings, and player experiences that increased engagement by 10% and elevated Heap’s market position before its acquisition by Contentsquare.

Unified replay with Heap’s analytics suite, turning isolated video sessions into actionable, data-driven user insights.

Delivered a streamlined replay experience that drove customer adoption and conversions from competing tools.

Session Replay

View Case Study

Problem

Heap’s early session replay tool did not provide the essential context support and product teams needed to understand and resolve user issues.

Contributions

Designed replay onboarding, settings, and player experiences that increased engagement by 10% and elevated Heap’s market position before its acquisition by Contentsquare.

Unified replay with Heap’s analytics suite, turning isolated video sessions into actionable, data-driven user insights.

Delivered a streamlined replay experience that drove customer adoption and conversions from competing tools.

Session Replay

View Case Study

Problem

Heap’s early session replay tool did not provide the essential context support and product teams needed to understand and resolve user issues.

Contributions

Designed replay onboarding, settings, and player experiences that increased engagement by 10% and elevated Heap’s market position before its acquisition by Contentsquare.

Unified replay with Heap’s analytics suite, turning isolated video sessions into actionable, data-driven user insights.

Delivered a streamlined replay experience that drove customer adoption and conversions from competing tools.

Session Replay

View Case Study

Problem

Heap’s early session replay tool did not provide the essential context support and product teams needed to understand and resolve user issues.

Contributions

Designed replay onboarding, settings, and player experiences that increased engagement by 10% and elevated Heap’s market position before its acquisition by Contentsquare.

Unified replay with Heap’s analytics suite, turning isolated video sessions into actionable, data-driven user insights.

Delivered a streamlined replay experience that drove customer adoption and conversions from competing tools.

Path Analysis

View Case Study

Problem

Teams struggled to visualize user journeys without technical help. Existing tools produced cluttered charts that hid valuable insights and lacked behavioral context.

Contributions

Designed a self-service path analysis tool that gave non-technical teams clear visibility into user flows.

Simplified complex data through a focused Sankey visualization with event exclusion to reduce noise.

Integrated behavioral and frustration signals to reveal why users dropped off.

Result: 20% ARR growth, 15% contract expansion, 78% adoption, and 92% retention.

Path Analysis

View Case Study

Problem

Teams struggled to visualize user journeys without technical help. Existing tools produced cluttered charts that hid valuable insights and lacked behavioral context.

Contributions

Designed a self-service path analysis tool that gave non-technical teams clear visibility into user flows.

Simplified complex data through a focused Sankey visualization with event exclusion to reduce noise.

Integrated behavioral and frustration signals to reveal why users dropped off.

Result: 20% ARR growth, 15% contract expansion, 78% adoption, and 92% retention.

Path Analysis

View Case Study

Problem

Teams struggled to visualize user journeys without technical help. Existing tools produced cluttered charts that hid valuable insights and lacked behavioral context.

Contributions

Designed a self-service path analysis tool that gave non-technical teams clear visibility into user flows.

Simplified complex data through a focused Sankey visualization with event exclusion to reduce noise.

Integrated behavioral and frustration signals to reveal why users dropped off.

Result: 20% ARR growth, 15% contract expansion, 78% adoption, and 92% retention.

Path Analysis

View Case Study

Problem

Teams struggled to visualize user journeys without technical help. Existing tools produced cluttered charts that hid valuable insights and lacked behavioral context.

Contributions

Designed a self-service path analysis tool that gave non-technical teams clear visibility into user flows.

Simplified complex data through a focused Sankey visualization with event exclusion to reduce noise.

Integrated behavioral and frustration signals to reveal why users dropped off.

Result: 20% ARR growth, 15% contract expansion, 78% adoption, and 92% retention.

Auryc Dashboards

Case study coming soon.

Problem

Customers relied on support to edit dashboards, and dense reports made insights hard to surface. The outdated design slowed analysis and limited their ability to explore data independently.

Contributions

Initiated and led the redesign of Auryc Dashboards to give customers self-service control over their analytics.

Designed a flexible, editable dashboard system that eliminated support dependencies for report customization.

Standardized the UI across reports, creating consistency throughout the platform experience.

Rebuilt all chart types to support responsive layouts and allow users to expand reports to establish hierarchy within their dashboards.

Auryc Dashboards

Case study coming soon.

Problem

Customers relied on support to edit dashboards, and dense reports made insights hard to surface. The outdated design slowed analysis and limited their ability to explore data independently.

Contributions

Initiated and led the redesign of Auryc Dashboards to give customers self-service control over their analytics.

Designed a flexible, editable dashboard system that eliminated support dependencies for report customization.

Standardized the UI across reports, creating consistency throughout the platform experience.

Rebuilt all chart types to support responsive layouts and allow users to expand reports to establish hierarchy within their dashboards.

Auryc Dashboards

Case study coming soon.

Problem

Customers relied on support to edit dashboards, and dense reports made insights hard to surface. The outdated design slowed analysis and limited their ability to explore data independently.

Contributions

Initiated and led the redesign of Auryc Dashboards to give customers self-service control over their analytics.

Designed a flexible, editable dashboard system that eliminated support dependencies for report customization.

Standardized the UI across reports, creating consistency throughout the platform experience.

Rebuilt all chart types to support responsive layouts and allow users to expand reports to establish hierarchy within their dashboards.

Auryc Dashboards

Case study coming soon.

Problem

Customers relied on support to edit dashboards, and dense reports made insights hard to surface. The outdated design slowed analysis and limited their ability to explore data independently.

Contributions

Initiated and led the redesign of Auryc Dashboards to give customers self-service control over their analytics.

Designed a flexible, editable dashboard system that eliminated support dependencies for report customization.

Standardized the UI across reports, creating consistency throughout the platform experience.

Rebuilt all chart types to support responsive layouts and allow users to expand reports to establish hierarchy within their dashboards.

Let's Chat

Have a question, feedback or want to connect?

Let's Chat

Have a question, feedback or want to connect?

Let's Chat

Have a question, feedback or want to connect?

Let's Chat

Have a question, feedback or want to connect?